Refund Policy — Roomark

Roomark is provided by Tmi Leo Iivonen (trading as Roomark), Finland. Subscriptions are processed by Paddle.com Market Limited (Paddle), which acts as the Merchant of Record and handles refunds on our behalf.

14-day satisfaction guarantee

We offer a 14-day satisfaction guarantee on new Pro and Studio subscriptions. If you are not satisfied with your first billing period, you can request a full refund within 14 days of the payment date. Refunds for later billing periods are considered case-by-case, particularly if the service does not work as described.

How to request a refund

Visit paddle.net and look up your subscription with the email address used at payment. Paddle will send you a sign-in link.
Select the subscription you want to refund and submit a refund request through Paddle.
You can also send a refund request directly to us at leo.iivonen@gmail.com and we'll forward it to Paddle.

Processing

Refunds are paid back to the original payment method via Paddle.
Processing typically takes 5–10 business days.
After the refund the subscription may be terminated immediately and access to Pro/Studio features ends.

Cancellation without refund

You can cancel your subscription at any time from the Account page via Paddle's customer portal. Cancellation stops renewal, and the subscription remains active until the end of the current billing period.

Statutory consumer rights

This policy does not limit your statutory consumer rights, including any applicable 14-day right of withdrawal for digital services under EU consumer law.

See also our terms of service and privacy policy.